Improved Voice Insights
LIVE CALL LOGS
Avoid compromising call quality. UconnectedIT API warns users as soon as reception starts to diminish and established call quality metrics fall below the recommended standard.
Provide clients a heads up about poor network conditions before they make a phone call. UconnectedIT predicts quality before a call even starts so you can give users the level of signal strength bars, but for cloud communications.
COMPREHENSIVE METRICS
Learn about what your callers think & feel about voice quality. Gather their feedback on quality issues such as echo, choppy audio, or one-way audio and quickly diagnose the underlying cause.
Discover which network and device problems are causing a change in call quality. The UconnectedIT Console identifies how jitter, Mean opinion score (MOS), and audio input relate to caller ID, location, OS, and browser communications.
FLEXIBLE REPORT GATHERING
Gain access to data in the most convenient way for your team. You can either visualize quality metrics in the iConnectEdit Console or integrate Voice Insights into your own dashboards using UconnectedIT's REST API.
Get a glimpse of the overall call performance. Browse through a summary of calls over the past days or get into the details of a single call, including user behavior like who hung up.