Solutions that go beyond satisfaction
PUBLIC SERVICES
With text messages, we are able to reach every demographic. Giving them vital resources, appointment notifications as well as real-time local news that could prevent losses and discomfort to the general public.
Public
Medical
SMS appointment confirmations and alerts are very helpful in informing the patients if their appointment was set or changed, adding comfort to every transaction. We are also able to maintain continual relationship with patients, that makes it twice as fast for them to heal by giving them moral support andinformation needed for their fast recovery.
Medical
Educational
We are able to send a status update to applicants and give them other pieces of information such as admission deadline and requirements, billing and emergency notifications. We are also able to receive feedbacks that we can immediately answer to address issues and improve our services.
Educational
Contractors
Hourly update received by the customers regarding repairs and dispatches relieves customers of anxiety. Photos sent to phone support makes it easier for us to provide solutions using the knowledge base and to determine that the problem is completely resolved, bringing down escalations and repeat dispatches.
Contractors
Financial
Never before have we experienced such reduction in customer complaints. Automated text messages that are sent when a customer withdraws money gives them early detection of fraud,preventing further damages. Customers are able to pay and renew their subscriptions on time by having a record of their due dates in a form of SMS messages saved on their phones.This has led to a 40% overall business growth by decreasing the cost and increasing the revenue.
Financial
Retail
Sending text messages on events, promos and discounts have tripled our revenue. We have more satisfied and loyal customers than ever, thanking us for letting them know that we care and would want to give them the best value for their money.
Retail
