Steps in Building - WebRTC Gateway

Bridge conventional IPs with UconnectedIT and improve communication in web-enabled device over any carrier network or SIP.

Connect over SIP Connect over PSTN 

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WebRTC Gateway

SIP Connect

Integrate WebRTC in your contact center and improve the user experience. Get acquainted with UconnectedIT SIP Interface, UconnectedIT Client, webhooks, and UcI to route calls from your PBX to a SIP domain that you can easily set up. The application directs UML which WebRTC endpoint to communicate with.

Step 1

Build A Sip Interface with UconnectedIT

Route PBX calls to a SIP domain using UconnectedIT interface. You can also enable connection over SRTP/TLS and set up your own safety and security guidelines.

Step 2

Setup Your Call Center

Using UconnectedIT, setup your VoIP infrastructure to direct incoming calls on a specific number to your new SIP domain. Your web servers will receive a callback via HTTP every time UconnectedIT gets a call.

Step 3

Link SIP Interface and WebRTC Clients

Configure your application web server to call numbers from the SIP-enabled domain. It will then communicate with UML to determine which client username or SIP username to direct the call.

Step 4

Incorporate UconnectedIT SDKs to Javascript Web APP

UML users sign up using a token which specifies the client or SIP username. UconnectedIT SDKs include functions that are initiated once a call comes in.

Connect over PSTN

Combining WebRTC into your existing contact center via PSTN entails becoming acquainted with UconnectedIT’s Programmable Calls, UML, U clients, and webhooks. Incoming calls are obtained from your PBX system to the contact numbers you created on UML, and your application tells UML which WebRTC endpoint to direct the call.

Step 1

Give each WebRTC Agent a Specific Number

Every WebRTC-enabled agent should have its unique phone number for UconnectedIT to accurately pick up calls from your contact center.

Step 2

Setup your Call Center

Send every call that your call center normally assigns to a WebRTC agent to your new UconnectedIT number. The moment YC receives these calls, your web server receives a webhook.

Step 3

Link SIP Interface and WebRTC Clients

Your app arranges the number with the WebRTC agent, and answers with UML to identify the username to call.

Step 4

Incorporate UconnectedIT SDKs to Javascript Web APP

UconnectedIT users sign up using a token which specifies the client or SIP username. UconnectedIT SDKs include functions that are initiated once a call comes in.